Centralized Support Services Systems Analyst
IAA Holdings, LLC (IAA), is seeking a Centralized Support Services Systems Analyst to join our team in Clinton, METhe CSS Systems Analyst is responsible for generating quantitative and qualitative feedback providing management with visibility to business performance and business process exceptions.
This position is also responsible for the maintenance and development of Centralized Support Services CRM systems.
The CSS Systems Analysts will collaborate with multiple customers and departments including employees from field operations and corporate function and demonstrate a clear commitment to the highest standards of integrity, professional and personal conduct.
Key
Responsibilities:
Maintain Centralized Services auxiliary environments (AVID/AutoIMS) Execute UAT/BAT testing of call center system changes, and assist with day-to-day department production activities as directed by the department manager Monitor certain Life Cycle events for continuous improvement, and advise the leadership of opportunities to improve or expand the level of service offered to provider customers Create and develop internal operational reports to provide management with visibility to business performance and identify business process exceptions Develop dashboards for specific business unit needs Work with Providers to integrate new release technologies Analyze current business processes and make recommendations for improvement as well as assist with documenting current business models Advise areas for internal continuous improvement to the Centralized Services Management Test business processes and recommend improvements Participate in CS systems maintenance and assist management in writing user stories Will propose User Stories to the internal and external development teams for solutions to accommodate customer requirements Report status of all DEV at regular intervals and ad-hoc to the Centralized Services Management.
Handle emails/issues from providers and help to address any areas of concern they may have.
Work with IAA reporting groups to provide a reporting framework on data requests from IAA operations or providers.
Help establish and/or generate all reporting that is provided to internal or external customers.
Work with Providers on CSA Today Tools Coordinate with Sales and Operations to understand business system needs Assist with Five9 maintenance as needed Competencies:
Candidate must show the history of tactful and positive dealings with all levels of personnel within an organization, internal and external Excellent oral presentation and written communication skills essential Must be able to multi-task, prioritize and adjust the schedule to meet multiple deadlines Willing to operate within a team environment Able to work independently and be a self-starter Preferred Skills:
A thorough understanding of auction business processes, business systems, and financials is desired Experience with Microsoft Power Query, Power BI, and Five9 desired Salesforce Admin Certificate desired but not required In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA Holdings, LLC:
IAA Holdings, LLC (IAA), a Ritchie Bros.
Auctioneers company (NYSE:
RBA) and (TSX:
RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.
Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.
IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.
Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.
IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
Ritchie Bros.
globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Auctioneering Business Model Business Process Improvement Business Processes Business Systems Call Centers Estimated Salary: $20 to $28 per hour based on qualifications.
This position is also responsible for the maintenance and development of Centralized Support Services CRM systems.
The CSS Systems Analysts will collaborate with multiple customers and departments including employees from field operations and corporate function and demonstrate a clear commitment to the highest standards of integrity, professional and personal conduct.
Key
Responsibilities:
Maintain Centralized Services auxiliary environments (AVID/AutoIMS) Execute UAT/BAT testing of call center system changes, and assist with day-to-day department production activities as directed by the department manager Monitor certain Life Cycle events for continuous improvement, and advise the leadership of opportunities to improve or expand the level of service offered to provider customers Create and develop internal operational reports to provide management with visibility to business performance and identify business process exceptions Develop dashboards for specific business unit needs Work with Providers to integrate new release technologies Analyze current business processes and make recommendations for improvement as well as assist with documenting current business models Advise areas for internal continuous improvement to the Centralized Services Management Test business processes and recommend improvements Participate in CS systems maintenance and assist management in writing user stories Will propose User Stories to the internal and external development teams for solutions to accommodate customer requirements Report status of all DEV at regular intervals and ad-hoc to the Centralized Services Management.
Handle emails/issues from providers and help to address any areas of concern they may have.
Work with IAA reporting groups to provide a reporting framework on data requests from IAA operations or providers.
Help establish and/or generate all reporting that is provided to internal or external customers.
Work with Providers on CSA Today Tools Coordinate with Sales and Operations to understand business system needs Assist with Five9 maintenance as needed Competencies:
Candidate must show the history of tactful and positive dealings with all levels of personnel within an organization, internal and external Excellent oral presentation and written communication skills essential Must be able to multi-task, prioritize and adjust the schedule to meet multiple deadlines Willing to operate within a team environment Able to work independently and be a self-starter Preferred Skills:
A thorough understanding of auction business processes, business systems, and financials is desired Experience with Microsoft Power Query, Power BI, and Five9 desired Salesforce Admin Certificate desired but not required In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA Holdings, LLC:
IAA Holdings, LLC (IAA), a Ritchie Bros.
Auctioneers company (NYSE:
RBA) and (TSX:
RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.
Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.
IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.
Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.
IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
Ritchie Bros.
globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Auctioneering Business Model Business Process Improvement Business Processes Business Systems Call Centers Estimated Salary: $20 to $28 per hour based on qualifications.
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